Critical Support

Critical Support .

Our affordable 24x7 critical support services keep you up and running.

Quick Response Time

With a 15 minute SLA, our on-call staff services critical issues that arise outside of normal business hours or during the weekend.

Distributed Alerts

Using the latest automated alerts technology, stakeholders and on-call staff are notified of critical events via phone, SMS, and email in a matter of minutes.

Post Mortem Reports

We use time-series visualizations of correlated events to generate critical support post mortem reports for you to supply your management, peers, and staff.

Updates & Patches

Planned ahead of time, critical support hours can be used to apply updates and patches to your application to avoid interrupting ongoing development efforts on business-related initiatives and feature development.