RMG | Construction & Building Materials FAQ

Question 1

Can you handle our ERP integration?

Accepted Answer

Yes. NetSuite, Acumatica, Epicor BisTrack, Microsoft Dynamics, Infor. We’ve built integrations across all the major construction-supply ERPs. Product, inventory (by branch and yard), pricing tiers, order, customer, credit, and accounting data flowing both directions.

Question 2

Do you do contractor account hierarchies and project-based purchasing?

Accepted Answer

Yes. It’s the core of the construction-B2B data model. One builder runs many active jobs with separate POs per project, so we build project-based account hierarchies, “add to project” saved lists, and quote-to-cart workflows that match how contractors actually think. Project AOV typically runs 2x–4x single-SKU reorders when the hierarchy captures and bundles related orders properly.

Question 3

Do you handle multi-branch inventory and will-call workflows?

Accepted Answer

Yes. Real-time inventory across branches and yards so you never promise what isn’t pullable, plus will-call workflow integration that queues orders at the counter before the contractor arrives, with SMS pickup-ready notifications and accurate ready-by timing at checkout. Re-entry at the counter is a signal the platform was never finished; we build it so the digital order meets the supply-yard reality.

Question 4

What platforms do you build construction-B2B on?

Accepted Answer

Adobe Commerce, BigCommerce B2B, and Shopify Plus B2B, plus headless when complex catalogs, ERP integrations, or contractor pricing justify it. We pick based on your ERP, catalog complexity, and contractor-account requirements, not on a default. If you’re replatforming off a construction ERP’s “ecommerce module,” you’ll get an honest recommendation either way.

Question 5

Can you work with our existing sales reps?

Accepted Answer

Yes, and rep enablement is how the portal actually gets adopted. The portal succeeds when reps champion it instead of blocking it, so we build sales-rep tools, quote workflows, CRM integration, account analytics and rep dashboards, mobile rep tools, and commission tracking. Done right, digital and human sales reinforce each other: the rep gets faster, and phone-orderers convert into hybrid digital + rep customers.

Question 6

Do you handle takeoff and estimating integration?

Accepted Answer

Yes. Takeoff and estimating integration is one of the highest-leverage AOV levers in the category. The project list should convert to cart in one step instead of being re-keyed. We connect takeoff/estimating tools to project-based account hierarchies so a job’s requirements flow straight into a bundled order, with quote-to-cart for the non-catalog line items.

Question 7

We have a stalled Magento or Epicor module rebuild. Can you take it over?

Accepted Answer

Yes. Rescue work is one of our engagement models, and stalled construction-B2B builds are common. We start with an honest audit of what’s salvageable versus what needs rebuilding, stabilize the critical paths (ERP sync, contractor pricing, will-call), then get you back to shipping. No blame, no rip-and-replace by reflex; we keep what works and fix what’s actually blocking launch.

Question 8

Will contractors actually adopt the portal?

Accepted Answer

That’s the metric that decides whether the project succeeded, and it’s exactly what we design for. Adoption moves on three things: mobile-first UX that’s faster than calling the rep (gloves, glare, an F-250 cab, spotty connectivity), quick reorder for the 20–30 SKUs each contractor buys repeatedly, and sales-rep enablement so reps push the portal. We also bring onboarding playbooks for accounts that have lived in phone-and-fax for 20 years. Healthy distributors run 30–55% of contractor accounts on the digital channel.

Question 9

How long does a typical build take?

Accepted Answer

It depends on scope, but you’ll see something real fast: first wins on mobile UX, rep enablement, and quick-reorder inside 30 days, with most full construction-B2B builds landing in the 3–6 month range. ERP integration, project hierarchies, and will-call/jobsite workflows add time; a focused portal or storefront rebuild moves faster. We scope it precisely in the free site audit before kickoff, first commit lands in 2–3 weeks, not 60–90 days of configuration.

Comparison criteria	RMG	Construction ERP’s “ecommerce module”	Big SI / consultancy	DTC agency doing B2B as side work
Vertical fluency	Construction B2B commerce, end-to-end	Construction-native, ecommerce-light	Industrial-adjacent, spread thin	Generalist B2B ecommerce agency
Modern UX and mobile design	Mobile-first, designed for the truck cab	Functional, not modern	Yes, at premium retainer	Sometimes
ERP integration depth	NetSuite, Acumatica, Epicor BisTrack, Dynamics, Infor	Native (it’s their ERP)	Strong, but slow	Sometimes
Contractor account dynamics	Project hierarchies, contractor pricing, rep enablement	Yes. It’s what they know	Sometimes	Generalist B2B templates
Speed to first commit	2–3 weeks	60–90 days of configuration	90–120 days of decks	30 days
Engagement model	Tiered: build, scale, or rescue	Tied to ERP license forever	Multi-year retainer	Project or retainer

Ordered from
the truck, not
the office.

“Tell Mike I need
40 sheets by
Tuesday.”

A B2B portal that 12% of accounts use, while 88% still call or text the rep

Contractor pricing that’s “supposed to be in the portal” but the rep still has to email final quotes

Project hierarchies that don’t exist: every PO orphan-floats with no way to track by job

Will-call orders that come in through the website and then get re-entered manually at the counter

Jobsite delivery workflows that look fine until the truck shows up at the wrong gate

Mobile UX that wasn’t designed for the cab of an F-250

ERP that “mostly syncs”: except when it doesn’t, and the contractor sees old pricing on a new job

A digital channel that’s 9% of revenue when peer distributors are running 25–40%

Every service that makes
contractors stop calling the rep.

Project hierarchies and contractor pricing. Mobile-first from kickoff.

Real-time inventory, will-call, and jobsite, not three separate systems.

Reps champion the portal because it makes them faster.

Local SEO, technical content, and builder ABM.

Construction supply ecommerce
runs on four numbers.

Contractor account adoption rate

Project AOV

Will-call accuracy rate

Digital channel share

Here are your other options.

There’s a lot more
to this story.

Here's what happens
after you fill out the form.

30-min
discovery call

Free site audit

Scoped
proposal

First wins inside
30 days

Get them out
of the way.

If construction isn't the only fit, try these.

Let's audit your storefront.

Ordered from the truck, not the office.

“Tell Mike I need 40 sheets by Tuesday.”