RMG | Office, Janitorial & Safety Supplies FAQ

Question 1

Do you do both B2B office supplies and DTC stationery?

Accepted Answer

Yes. Most agencies pick one. We serve both because the underlying platforms and architectural patterns overlap meaningfully, and we have an opinion about when each side benefits from the other’s playbook.

Question 2

Do you build personalization configurators?

Accepted Answer

Yes, and we ship them to production, not just Figma. Monogramming, engraving, custom design, and made-to-order configurators with real-time preview rendering, character counting, design validation, and “you can’t submit this” guardrails. The hard part is mobile performance and tying the configurator to manufacturing data, so we build it as a production system rather than a portfolio piece. Done well, personalization adoption lands 25–50% of orders.

Question 3

Do you handle punchout integration?

Accepted Answer

Yes. Punchout is core to office-supply distribution, not an add-on. We build cXML and OCI punchout into Ariba, Coupa, SAP, and Oracle procurement systems, plus account hierarchies, approval workflows, and spend limits. The win is activation speed: punchout onboarding should take days, not the two months most distributors live with.

Question 4

Can you handle our ERP integration?

Accepted Answer

Yes. ERP, PIM, and EDI integration is where the office-supply order actually leaves the system and the math has to work. We’ve connected NetSuite, SAP, Oracle, and others for real-time inventory, contract and volume pricing, multi-warehouse fulfillment, and EDI for high-volume transactions. The edge cases (customer-specific catalogs, contract pricing complexity, configurator-to-production handoff) are where we spend the engineering, because that’s where generic connectors break.

Question 5

Do you work with subscription platforms for stationery and planner brands?

Accepted Answer

Yes. We build and optimize on Recharge, Skio, Smartrr, and Bold, and we treat the subscription portal as a storefront in its own right. For this category the recurring engine serves two cohorts (stationery enthusiasts and office-supply replenishment) so we build onboarding that earns the second delivery, skip and swap flows that retain instead of cancel, and replenishment timing calibrated to actual usage rather than a generic monthly cycle.

Question 6

Do you do print-on-demand or made-to-order fulfillment integration?

Accepted Answer

Yes. Personalized and made-to-order products have different fulfillment timelines than stock SKUs, so we wire the configurator straight to production: print-on-demand and made-to-order fulfillment, manufacturing data integration, and a personalization-aware lifecycle so the customer’s expectations match what actually ships. We partner with your production or POD vendor and own the integration and data side.

Question 7

Will my B2B contract pricing infrastructure also serve my SMB customers?

Accepted Answer

That’s exactly the gap we design for. Contract pricing usually works for the biggest accounts and breaks silently for the smaller ones who actually drive volume. We build pricing infrastructure that supports the real complexity, customer-specific catalogs that surface only what each account can buy, and SMB-friendly UX that doesn’t punish smaller-account procurement, so the same system serves enterprise and SMB without forcing SMB customers through enterprise procurement flows.

Question 8

Will our brand look like every other Shopify stationery site?

Accepted Answer

No. Platform choice doesn’t dictate design. Lazy implementation does. We start from your brand and the gifter-and-enthusiast purchase, then build custom PDPs, personalization configurators, and drop/limited-edition launches on top of Shopify Plus (or BigCommerce, Adobe Commerce, or headless). The platform is the engine; the storefront is bespoke.

Question 9

How long does a typical build take?

Accepted Answer

It depends on scope, but you’ll see something real fast: first wins on PDP, personalization UX, B2B portal, and subscription onboarding inside 30 days, with most full builds landing in the 3–6 month range. Punchout and procurement, ERP/PIM/EDI integration, and production-grade configurators add time; a focused storefront or PDP rebuild moves faster. We scope it precisely in the free site audit before kickoff, so the timeline isn’t a guess.

Comparison criteria	RMG	B2B-only agency (for distributors)	DTC growth agency (for stationery)	Big SI / consultancy
Vertical fluency	Both B2B office supply AND DTC stationery	Industrial B2B playbook, light on stationery	Klaviyo and Meta playbook	Industrial-adjacent
Configurator capability	Production-ready personalization	Rarely	Mockups, not production	Yes, at premium retainer
Punchout / procurement depth	cXML, OCI, Ariba, Coupa: built	Yes, premium retainer	None	Yes, premium retainer
Subscription expertise	Recharge, Skio, Smartrr + portal UX	Rarely	Klaviyo flows only	Sometimes
Modern platform depth	Both, fit to your audience	Mostly Adobe Commerce	Mostly Shopify	Many platforms, slow
Engagement model	Tiered: build, scale, or rescue	Project + maintenance	Channel-by-channel retainer	Multi-year retainer

Ordered by
one desk. Used
by forty.

“It works for
some
customers.”

Contract pricing that works for big customers and breaks silently for the smaller ones who actually drive volume

Punchout activation that takes two months per enterprise customer (it should be two days)

Personalization configurators that look great in mockups and fail under real customer load

PDPs that bury monogramming, engraving, or custom design options behind clicks

Subscription churn on planner and stationery subscriptions that nobody designed flows to prevent

Recurring order infrastructure for office supplies that requires customer service to “reset” weekly

Drop-day site performance that quietly degrades when limited-edition launches actually happen

SMB customers whose buying behavior looks B2B but whose UX is built for enterprise procurement

Every service that
touches the desk.

Contract pricing, punchout, and reorder built for the desk.

Configurators that load fast, render true, and ship.

Two cohorts. Two lifecycles. Same recurring engine.

ERP, PIM, EDI, and personalization fulfillment, wired tight.

The category runs on four numbers.
You only care about two.

Contract revenue as % of total

Personalization adoption rate

Subscription retention (90-day)

Enthusiast repeat-purchase rate

Show you the money.

Here are your other options.

There’s a lot more
to this story.

Here's what happens
after you fill out the form.

30-min
discovery call

Free site audit

Scoped
proposal

First wins inside
30 days

Get them out
of the way.

If office supplies & stationery isn't the only fit, try these.

Let's audit your storefront.

Ordered by one desk. Used by forty.

“It works for some customers.”