RMG | Industrial Supply & MRO FAQ

Question 1

Do you build punchout integrations (cXML, OCI)?

Accepted Answer

Yes. We’ve built punchout integrations with Ariba, Coupa, SAP, Oracle, and Jaggaer, including Level 2 and Level 3 transaction support. Most platforms make punchout activation a 30–60 day exercise per customer; we treat it as a productized capability that ships in days.

Question 2

Can you handle our ERP integration?

Accepted Answer

Yes. ERP integration is core to most industrial builds, not an add-on. We’ve connected NetSuite, SAP, Acumatica, Microsoft Dynamics, Epicor, and Infor for bidirectional product, inventory, pricing, order, customer, and accounting data across the channel. The hard part is the edge cases: customer-tier and volume pricing, partial shipments, multi-warehouse fulfillment, so we build the middleware and sync logic to handle them rather than hoping a connector covers it. “Mostly works” isn’t a B2B standard.

Question 3

What platforms do you build B2B on?

Accepted Answer

Adobe Commerce, BigCommerce B2B, and Shopify Plus B2B, plus headless when complex catalogs, deep ERP integration, or contract pricing justify it. We pick based on your catalog complexity, punchout and ERP requirements, and contract-account needs, not on a default. If you’re replatforming off a vendor that told you the portal was an “implementation issue,” you’ll get an honest recommendation either way.

Question 4

Can you handle customer-specific catalogs and contract pricing?

Accepted Answer

Yes. It’s where account adoption gets won or lost. Contract pricing that supports real complexity (customer-tier, volume, SKU-specific, time-bound), customer-specific catalogs that surface only what each account can actually buy, and account hierarchies that match real procurement structures. The complexity isn’t edge-case, it’s the baseline. The portals that “mostly work” are the ones failing silently on the 40% of contracts that matter most. We build the pricing and catalog layer into the platform, not a spreadsheet pushed manually.

Question 5

Do you do quote-to-cart RFQ flows?

Accepted Answer

Yes. Structured RFQ capture, quote-to-cart workflows, approval flows, and CRM-integrated quote tracking, so the non-catalog revenue normally lost to email lands in your system of record instead. Self-service quote configurators handle in-catalog items with zero rep involvement, and rep-assisted checkout compresses turnaround when a rep is in the loop. The goal is to pull time-to-quote down from days toward hours.

Question 6

We have a stalled Magento or Adobe Commerce build. Can you take it over?

Accepted Answer

Yes. Rescue work is one of our engagement models, and stalled Magento/Adobe Commerce builds are common in industrial. We start with an honest audit of what’s salvageable versus what needs rebuilding, stabilize the critical paths (contract pricing, punchout, ERP sync), then get you back to shipping. Often the “implementation issue” your last vendor blamed was actually a wrong-platform issue. We’ll tell you which it is. No blame, no rip-and-replace by reflex; we keep what works and fix what’s actually blocking launch.

Question 7

How long does a typical B2B industrial build take?

Accepted Answer

It depends on scope, but you’ll see something real fast: first commit inside 30 days, with most full industrial-B2B builds landing in the 3–6 month range. Punchout, ERP and PIM integration, contract pricing, and quote-to-cart workflows add time; a focused portal or storefront rebuild moves faster. We scope it precisely in the free technical scope before kickoff, so the timeline isn’t a guess.

Question 8

Will our sales team feel threatened by the portal?

Accepted Answer

They shouldn’t, and when the build is right, reps champion it. The portal succeeds when it makes reps faster, not redundant: sales-rep tools, quote-to-cart for rep-assisted orders, CRM integration, account dashboards, and commission infrastructure so reps still get credit for digital orders. Self-service absorbs the repeat reorders that were eating reps’ days, freeing them for the high-value selling only a human does. Digital and human sales reinforce each other instead of competing.

Question 9

Can you work alongside our internal IT and digital teams?

Accepted Answer

Yes. Most of our industrial engagements run alongside an internal IT or digital team, not instead of one. We integrate with your ERP, PIM, and CRM stack, document everything we build, and hand off cleanly so your team can own it after launch. Everything we create: code, integrations, and the platform itself. Belongs to you. No lock-in, no hostage assets; if you ever bring more in-house, you leave with everything we built together.

Comparison criteria	RMG	Big SI / consultancy	Magento-only legacy shop	DTC agency doing B2B as side work
Vertical fluency	B2B industrial commerce, end-to-end	Industrial-adjacent, spread across many	Magento muscle memory, behind on platform	DTC playbook in a B2B wrapper
Punchout / procurement depth	cXML, OCI, Ariba, Coupa: built	Yes, but at premium retainer	Sometimes, often outdated	Rarely
ERP integration depth	NetSuite, SAP, Acumatica, Dynamics, Epicor, Infor	Strong, but slow	Single-vendor history	Sometimes
Modern platform depth	Adobe Commerce, BigCommerce B2B, Shopify Plus B2B, headless	Many platforms, slow to choose	Mostly Magento	Mostly Shopify or BigCommerce
Speed to first commit	2–3 weeks	90–120 days of onboarding	30–60 days	30 days
Engagement model	Tiered: build, scale, or rescue	Multi-year retainer	Project + maintenance	Project

B2B that
procurement
approves.

“Just send a PO
to your sales rep.”

Contract pricing that’s “working” for 60% of customers and breaking silently for the other 40%

A punchout integration that activates for new customers in roughly two months

Customer-specific catalogs maintained in spreadsheets and pushed manually (also: it’s 2026)

Quote-to-cart RFQ flows that go through email because the portal can’t handle them

An ERP integration that “mostly works”: except when it doesn’t, and orders get lost

Search and discovery that returns 4,000 SKUs for “ball bearings” with no way to narrow by spec

Sales reps still doing manual order entry for customers who should be self-serving

A digital channel that’s 18% of revenue when it should be 40%, and nobody knows how to fix it

Every service that touches
contract revenue.

Customer-specific catalogs and contract pricing, at real complexity.

cXML, OCI, and Ariba / Coupa, in days, not months.

High-intent search, ABM, and technical SEO at SKU scale.

Reps champion the portal because it makes them faster.

Industrial ecommerce
runs on four numbers.

Contract revenue as % of total

Account adoption rate

Punchout activation time

Time-to-quote

Show you the money.

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B2B that procurement approves.

“Just send a POto your sales rep.”