RMG | ERP Integration FAQ

Question 1

Which ERPs do you integrate with?

Accepted Answer

NetSuite, SAP, Acumatica, Microsoft Dynamics, Infor, and the industry-specific systems distributors and manufacturers run. The pattern matters more than the logo: every ERP exposes inventory, pricing, customers, orders, and invoices in some form, and the work is mapping those to the store’s objects and handling the cases the ERP treats differently from the storefront. Anova and Crispi both run on NetSuite, which has its own page; the B2B pages cover the rest of the systems we have shipped against.

Question 2

Can inventory really be real time?

Accepted Answer

As real time as the ERP allows, which is usually minutes rather than a nightly file. Where the ERP can push events, stock changes reach the store as they happen; where it cannot, a short polling interval by warehouse gets close. Either way the store carries safety stock rules by SKU and an allocation order it agrees with the ERP, so a launch-day spike does not sell what is not there. The scope names what your ERP supports before anything is promised.

Question 3

Do we need middleware, or can the store talk to the ERP directly?

Accepted Answer

It depends on the pair. A direct integration is simpler to own when one store talks to one ERP with straightforward mapping. Middleware earns its place when several systems are involved, when transformations are heavy, when you need a queue and retries between systems that fail independently, or when the ERP’s API is rate-limited or fragile. We recommend one or the other per system after reading how the two talk today, and we build either.

Question 4

Which ecommerce platforms do you integrate?

Accepted Answer

Adobe Commerce, Shopify and Shopify Plus, BigCommerce, and headless storefronts on any of them. The platform decides the shape of the work: Adobe Commerce and BigCommerce carry B2B objects such as company accounts and price lists natively; Shopify Plus reaches the same result through its B2B features and metafields; a headless build reads and writes through the platform’s APIs. We build on all of them, so the integration sits with the team that also owns the store.

Question 5

Can customer-specific pricing come from the ERP?

Accepted Answer

Yes, and on a B2B store it should. Contract prices, tiers, and quantity breaks are owned in the ERP and pushed to the store on change, so the price a buyer sees at checkout is the price finance will invoice. The store reads them per account, including for accounts with several buyers and approval rules. Tompkins runs dealer pricing tiers this way after a replatform that kept every integration intact.

Question 6

What about partial shipments, backorders, and returns?

Accepted Answer

They are the job, not the exception. A partial shipment updates the order and tells the shopper what shipped and what is coming; a backorder holds the line with an expected date rather than cancelling it; a return or credit issued in the ERP shows on the account and reconciles against the payment. Connector apps tend to stop at the simple order, which is why the edge cases are where we start.

Question 7

We already have a connector app. Can you fix it instead of replacing it?

Accepted Answer

Often, yes. If the connector covers your objects and the failures are configuration, mapping, or missing monitoring, fixing it is cheaper and faster than replacing it. If the failures are in what it cannot represent, such as multi-warehouse allocation, kits, or credit holds, we say so and scope the build around it. The free scope reads the current integration first and tells you which case you are in.

Question 8

Who owns and maintains the integration afterwards?

Accepted Answer

You do. The code, the middleware configuration, the credentials, and the documentation are yours, in your accounts. Monitoring alerts go to whoever you name. Many clients keep us on a managed-services retainer so the same engineers watch it, handle ERP upgrades, and extend it as the catalog and the channels grow, and NOCO has run that way for years. Either way nothing is locked to us.

Question 9

How long does an ERP integration take?

Accepted Answer

It depends on the ERP, the number of objects, and how much of the current setup can stay. The free scope gives you the sequence of work and what each step needs from your ERP team, which is what sets the date more than anything on our side. We do not publish a week count because every one we have seen published was wrong for the next client.

Question 10

What does an ERP integration cost?

Accepted Answer

It is scoped after the free integration scope, because the price depends on the systems, the objects, and whether an existing connector can be fixed or has to be replaced. Some engagements are a fixed-scope build; some fold into managed services with the monitoring included. The scope is yours whether or not you hire us, and it names the first three fixes in order.

Comparison criteria	RMG	Marketplace connector	iPaaS platform	ERP consultant
Happy path	Built and tested against your records	Covered	Covered, once configured	Covered from the ERP side
Edge cases	Partial shipments, credits, kits, multi-warehouse built in	Workarounds	Custom recipes you maintain	Out of scope on the store side
Store side	The team that builds the store	A settings page	A mapping screen	Not their system
Monitoring	Every job, alerts to a person	An error log	Dashboards you watch	Rarely
When it breaks	Us, the same day	A support ticket	Your team	Billable, when available

Real-time, or
not integrated.

A nightly CSV
is not a sync.

Inventory that lags the warehouse

Prices that live in two places

Orders that need a human to land

Credit status the checkout cannot see

A connector that covers the happy path

Nobody who owns the middle

Both directions,
every edge case.

What the shopper sees

What finance needs

Where connectors quit

Built for your stack, watched daily

Four ways syncs
fail. Handled.

The oversell

The price the ERP did not send

The order that needs a human

The sync that failed quietly

Your systems.
Our map.

A connector app, an iPaaS, or us.

Show you the money.

Here's what happens
after you fill out the form.

30-min
discovery call

Free platform audit

Stay, upgrade,
or move

Scoped
proposal

There’s a lot more
to this story.

Get them out
of the way.

One team.
The rest of the work.

Accessibility Audit

Site Speed Optimization

NetSuite Integration

Managed Services

AI Search Optimization

Ecommerce SEO

Shopify SEO

Conversion Rate Optimization

Store and ERP,
on speaking terms?

Real-time, or not integrated.

A nightly CSV is not a sync.